HOW TO REPLY TO COMMENTS FROM FANS ON YOUR FACEBOOK PAGE

HOW TO REPLY TO COMMENTS FROM FANS ON YOUR FACEBOOK PAGE

Ever wonder how the heck you can respond as a business owner to comments people post on your Facebook business page?  I get it!  So many things to remember.  Let me help….

Allowing people to comment on your Business page creates a welcome feeling for fans.

As the page admin, Facebook allows you to reply as well as tag your fans to get their attention. This starts a thread of conversation and creates valuable engagement.

Watch this video quick video to know how to reply to posts on your Facebook page:

1. Go to Edit page – Edit Settings.

2. Go to Settings.

3. Scroll down the list till you see “Replies”. Click Edit.

 

4. Check to see if comment/replies are turned ON for your page.
If not, you’ll want to check the box and then, Click Save Changes.

 

As a bonus, I created a few tips on how to improve your conversation and interaction skills on your Page:

  • Create a positive, FUN, and respectful environment by commenting yourself in a professional manner.
  • Be helpful by offering additional info such as including a link to useful or relevant information.
  • If your business actually made a mistake or one of your employees didn’t treat a customer respectfully, first, apologize.  You can do this first and then try to correct the situation by offering  a free service or product after the apology.
  • Keep the thread topic focused on the content posted.
  • Tag only the fans involved in the thread conversation, avoid unnecessary tagging of other people.
  • Create basic rules on comments made by spammers or bashers. This will make it easier for you to keep them at bay.

Hope this helps.

admin

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