Facebook Insights are loaded with tech terms, numbers, graphs and dates. Fear not! It can seem overwhelming if you don’t know what to look at, so allow me to simplify the process and point out which items should really matter to you.

Your Facebook Page Insights is the tab/area to visit to learn more about your metrics and page data. This section is activated when at least 30 people like you page.
So out of all of that, what really matters?
1. Fans
Your Fans tab are the people who liked your page. You can find this by clicking People tab.

Facebook curates data on Gender, Age, Country, City and Language. Although Facebook privacy rules state Page admins cannot view detailed personal data, Insights has made statistical data for you to get a profile of your general audience.

In this screenshot, notice that my Page attracts both men and women almost equally, and most of them are between 25-34 and 35-44 years in age.
This tells me to prepare content that speaks directly to the majority of the demographic who follows my page. In this example, the audience group suggests young-middle age adults; educated and professional, both male and female, who follows my page to learn more about Facebook marketing.
So when developing content my style and tone should address that type of audience.
2. Engagement
People Engaged refers to the people who have liked, commented on, or shared your posts or engaged with your Page in the past 28 days.
So in this figure, women who are between 35-44 years old seem to engage more frequently on my Page posts.
If you look you see I have an equal number of men and women liking my page, but it is the women who are sharing the buzz… maybe I can improve engagement by posting content that is more appealing to men? Or, when I promote something on my Page using Facebook Ads, perhaps I only focus on women to share content.
3. Timing
Under the Post tab, you will see a section called When Your Fans Are Online. This is one of my favorite things to look at because it tells me what time of the day fans are online in a week.
This insight helps you to schedule posts and ads during the optimal times your audience is on Facebook.
4. Types of Posts

Also under the Posts tab, you can find a table list of every post to your page over the last few weeks, the types of post and their engagement metrics.




Looking at the type post is important, since it will give you an idea what type of content your fans like. This could be photos, a link, videos or status update. Generally, photos receive the highest engagement on Facebook and fans enjoy graphics.
5. Where People Click
On the Likes tab scroll down until you see the ‘Where Your Page Likes Happened’ graph. Remember that Your Page can be liked even without loading your Page. For example, the Like button can be found on paid ads, Page suggestions, as well as like box widgets on other websites.
On this chart you’ll also see the like sources:
This helps you to discover where do most people click the like button. From here optimize your ads.
To recap, here are a few things to consider when looking at your insights and metrics:
Focus on these numbers and don’t get distracted by the vast amount of date in your Facebook Insight dashboard. If you need more help deciphering what really matters, I’m always here to help.
]]>But, before diving into a Facebook ad campaign I highly recommend you take some time to think of the specific goals you want the campaign to achieve.
You’ll want to decide whether you want people to “like” your brand (to grow your fan base), install an App (to use your product or service) or go directly to a website (to take another action such as filling out a lead form, or purchasing). In order to help you identify the best type of Facebook ad campaign to set up, you should:
Who are the ideal people you’d like to reach? Those who would most likely click your ad and especially those who would most likely act on your call to action are the ones you want to target. What are their interests and demographics?
What will be your ad content? Do you have the right text and images to attract your target audience? Images need to be visually appealing while the text needs to attract an action.
If you are sending leads to your custom Facebook Tab or website landing page, what should it say for people to give you their contact information?
Aside from determining a budget, you have to be able to come up with a certain benchmark number that will make you say that you’ve had a return on investment (ROI) for your time with the ads you’ve set up.
If you are a real estate professional that keenly wants to target real people such as your friends and people who live, work or interested in your city, then Facebook Ads are for you! Let’s get started.



A sponsored post thats used if you want people to see your announcement, promo or story more prominently on the News Feed. You can increase likes, engagement or clicks to your link with this kind of ad. You can upload a photo or video to make your post more interesting.
This kinds of ad is commonly used to increase awareness of your brand page by encouraging fans to “like” and follow your Page. This a good choice if your page is new or you want to boost the number of your fan base.
This is an ideal choice if you want to drive your fans off Facebook to your website for lead capturing.
Sponsored Events is another type of ad that will drive ideal people to attend your Open Houses, webinars or consultations.
First and foremost, quality ad content is still paramount to any marketing campaign.Remember, you want to spark curiosity and avoid hard-selling. People hate seeing spammy, sales-looking ads. Be creative! You can use humor, amusing or inspirational stories, current events or interesting information to get your message across without pushing people to set an appointment with you.
Also, give clear CTA’s. People are busy, so get straight to the point. Let people know what you really want them to do: Click the link, like your post or fill out a lead capture form. Write quality ad content that speaks directly to your audiences.
Finally, be sure to offer something of value.The best way to get the qualified leads you want is to offer them a proposition that is of value to your audience, combining with brand message and value.
There is a lot to take in and learn when it comes to Facebook Ads, but you can do it! If you’re still stuck, check out this post I wrote that includes a 5-step guide to Facebook Ads.
Want to learn more on how to use Facebook to get a consistent source of leads online? Sign up for my FREE video series FB Real Estate Pro!
]]>Which means now is the perfect time to think up a holiday-themed contest for your real estate Facebook Page.
That is why I’m sharing with you 10 different ways your business can engage with customers this holiday season.
These hopefully will help you make a great Facebook contest for your fans!
Brands host contests on Facebook for many reasons including a product or service launch, milestone or giveaway. For real estate agents, you may want to consider a contest so you can:
Once you decide on the goal, next move on to the topic and type of contest.
You can create a contest around any Holiday theme. Take a look at some of these examples to get you started:
What is important is that you come up with a topic that is meaningful to your audience.
Depending on budget capacity, prizes should be irresistible and valuable to your target participants. This will ensure participation from your fans.
When you choose to run a contest that requires fans to share content as entries (photos or videos or status posts), make sure that all entries include the unique hashtags you prepared prior to launching the contest. Do some research and check to see that the hashtag (a phrase or keyword such as #100daysofgifts) isn’t already used by a brand, and that it makes sense for your goal.
The hashtag is a great way to easily track contestants. Just click the hyperlinked hashtag and a pop-out window will show all posts on Facebook that have included the #hashtag.
TIP: Usually your business name or top keyword are part of the hashtag.
Sweepstakes
Sweepstakes are one of the easiest contests you can do on Facebook. You will need to create a form so fans can enter their email addresses and join the electronic raffle. Allow many winners for smaller prizes and one enticing major prize.
Photo contest
Photo entries should be consistent with your contest theme. You can also add specifications like minimum size, file format, image resolution, restricting photo-editing to text overlays, and number of entries.
Voting contest
You can create a poll question in which people vote for 2-3 choices. At the end of the contest check entries for the one with the highest number of votes and then draw your winners from there. You may also need photos that represent the voting choices to help the people decide.
Essay contest
Create an emotionally-meaningful prompt that excites fans to enter. They can use a Note from Facebook or upload texts into your custom-made form. You will also need to set word count limits.
Coupons
This is best for mobile users. Electronic coupons are best distributed through mobile content like QR codes or SMS text message fans can bring with them and show when claiming their prizes.
Group Coupons
Since it will be a challenge for the contestants to come up with a group entry, offer hard to pass-up prizes such as steep discounts and free gadgets for more entries.
Refer a friend
Entice people to promote your business for you! Offer an amazing prize that will get people buzzing and willing to refer 3-5 more friends for your campaign. Make sure you have an email gate-entry form ready.
Caption this!
Another easy and fun contest for Facebook! Post photos of animals or a fun scenario related to your holiday theme and get fans to compete for writing the caption. These types of contest can generate a lot of buzz!
Music video/Caroling
What could be a better way to celebrate the holidays than with music? Have fans submit their creative homemade videos or audio recordings of a seasonal tune. Then open the entries in a gallery for people to vote for the winner.
Video contest
Come up with a fill in the blank topic like, “What are you most grateful for this holiday season?” and let your fans submit their response in a video.
Important Note:
Most Facebook contest are usually run in a way that requires contestants to upload their entries from their personal profiles and get “likes” from family or friends.
However, when you do this it does not result in many leads for your real estate business. So, you may want to suggests contestants reach out beyond their family network.
Since the goal or running contests like these is to get a fresh list of contacts, you want to consider having contestants fill out an entry form to be eligible to join, instead of “likes” to a post or page.
So what do you think? Do you have an idea for how you can host a holiday contest?
Share with me in the comments below!
Then sign up for my FREE video series FB Real Estate Pro and get instant access to 3 helpful videos that will help you grow your list!
One way you can do this is to optimize your page using Facebook Apps. On a Facebook Business Page Apps are located on the left hand side under the cover photo and represented by small icon tabs. You can also reach Apps by clicking “more” under your Cover Photo menu bar.
Apps can be customized and rearranged according to the needs of your page. Read more on how do to that here…
By default, tabs appear below your cover photo.
Three of these icon images can be swapped out with a custom image to match your brand. However, some icons like YouTube or the photo app will always be in the first position and cannot be changed.
They way you create custom apps is via the Facebook Apps marketplace or through a third party app designer or tool. Take a look at real estate businesses such as Zillow’s listing apps for examples.
You can have up to 12 apps for your Page, but ideally you only want to have 3-4.
Why you should use Apps?
Apps are designed to tailor-fit to the needs of any business. Specifically for real estate apps can be used to:
Some apps are well developed, while others aren’t. Do your research and find someone who can create the app you need for your marketing goals. I’ve discovered that 22Social is a really helpful third party vendor that works with business to develop Facebook Apps on many levels. Some of their apps can even generate leads 24/7!
It only takes a few seconds for the 22Social App to connect to your page and once installed you can build a custom looking mini webpage to gather leads as an app hosted within Facebook!
22Social has a very easy-to-use editor to help you build up your fanbase, funnel in leads and deliver information to your fans. The app also comes in mobile version.
Leads on Facebook start with a “Like,” from a fan or potential customer. Next you collect their FB verified name, email, date of birth, city, state and Facebook ID. This information is emailed to you, stored in the SRM and can be passed to your autoresponder in your chosen email client.
Still not sure if apps are right for you? Here are five ideas to get you started:
An About Us App is a customizable web page within your Facebook page where you can introduce yourself and the members of your team to the public.
You can add media content such as videos and images; along with a summary of your expertise and the services you offer.
Including pictures of you or with your team is a great way to start a personal bond with your audience.
Make sure to include the following on your About Us App:
You could also rename the About Us app to “Welcome” or “Our Story.”
You can install a custom-made app that showcases current featured real estate listings similar to the Zillow Listing App.
Reviews are important for people who want to do some background research even before contacting you. It gives them an assurance just by reading positive experiences from other clients who have worked with you.
Real testimonials help confirm your credibility as an agent. You can add a reviews app using Zillow absolutely for free!
When you install this app, make sure to ask your clients to use this for giving feedback after you make a sale.
People love to get free information! This is a very natural and effective way to attract the clients you want. Fans love freebies.
All you would need to do is create a worksheet or downloadable checklist to entice fans. Some examples include:
Offering freebies can grow your business since you are offering something of value in exchange for a name and email addresses.
From there you can generate quality leads that can be used in your email marketing campaigns down the road.
This will take a little bit more work on your end, but can really pay off. Here is how to get started:
Videos help a lot in people’s home buying decision. It allows them to get a 360 view of the house you are showcasing. Fans have a chance to get excited even before setting an appointment with you.
Here’s how to do a video tour page:
Getting started with Facebook Apps is easy. Here are some great tools you can use to get you up and running in no time:
For example, if there are changes in location due to the weather, simply it let attendees know about it by posting an announcement on the Facebook Events page area. Or, if you need to update a time or venue, you can also do this right in the Facebook Events portal.
Let’s be honest, creating a Facebook Event is very easy. But, it’s promoting the event that can be tricky!
Tip: Prior to creating an official Facebook Event consider generating buzz and creating a sense of excitement and anticipation with some prospective guests. You can do this with the following steps:
When it comes to posting there are two schools of thought: Strategically post on your Facebook page 3-5 times a day, or post randomly whenever you have the time to login to Facebook.
Although, did you know there is a way to systematize and optimize your Facebook posts without spending a whole day on Facebook? This way you can spend more time on building your business and closing deals.
Before you start to schedule posts, it is important to be aware of optimal publishing times to ensure your fans are seeing content. Here is a quick guide to help you discover when is the best time to post on Facebook.
There are two ways to automate posts on Facebook:
Facebook’s pre-scheduling tool allows you to set posts to publish at a later date and time. The tool corresponds to your default timezone, so it looks as if you posted manually. You can post as often as you need for a given period of time, for example a week in advance to a month!
While you can pre-schedule most post types, not everything can be scheduled. You can only schedule status posts, videos and photos. You won’t be able to batch schedule photo albums, Facebook events, questions, offers and milestones.
Here is how to use Facebook scheduler:
If you need to go back and edit your queued posts: On the Admin toolbar, click the “Activity” tab and then select “Scheduled Posts” on the left sidebar. Here you’ll see a list of all your upcoming posts and can edit the date, time and content of any post.
If you want something more robust than the internal Facebook tool, apps such as Hootsuite, Post Planner and BufferApp are designed to help page admins with scheduling and managing social media posts.
Other benefits of 3rd party apps:
Managing your Facebook page is not time-consuming if you just put it on auto-pilot!
If you have any questions about scheduling your posts on Facebook, I’d love to help you. Just leave a comment below.
Want to learn how to use Facebook to get a consistent source of leads online? Sign up for my FREE video series FB Real Estate Pro and get instant access to three free videos!
]]>Here are a few simple tips and tricks to help get even more out of your Facebook community.
Create targeted/compelling content
Facebook’s algorithm considers content quality when deciding what to show in news feeds. Over time, Facebook continually edits this algorithm to ensure that Pages show only content that truly matter to fans, while weeding out spam or link-baits. It’s up to you to make your content engaging and relevant to fans.
Use Facebook to make your phone ring! Here are 5 examples of offers to post that could entice people to talk with you:
These are all great lead-generating activities. Just make sure you have set up a system to capture contact information and move these leads through your sales funnel. Keeping your list updated with current info is important!
Facebook Events are a powerful tool to increase awareness about your events. Tip: Set up your Facebook events at least 3 weeks before the event itself. This will allow time for people to ask questions, prepare and check schedules.
Geo-targeting is often underutilized in Facebook, because many people think it’s hard to do. However, it’s actually pretty easy!
So what is Geo-targeting? It’s a special feature of ads that allow you to target audiences by location when running Facebook Ads. This is especially helpful since your business is in a particular city and you want your ads to attract the people within a certain distance of that location.
Facebook finds people to target through users’ IP address whenever they are online and the addresses users indicate in their profile information.
When creating ads, you can set Geo-targeting based on the following information:
You can also include a wider scope to your ads, like a certain mile radius of your target location. Leverage this to your advantage.
]]>These guidelines will help your Facebook Page attract fans and drive traffic to your site.
Set your Facebook Page easily using an Asset Toolkit! It is a set of files to help you update and populate your Facebook Page.
Create a separate file folder in your hard drive or cloud storage for all files related to branding – as you shall be using them consistently.
Your asset toolkit should contain more or less the following:
Make sure the following properly filled out:
– Business Name
– Address
– Business Hours
– Phone
– Company Mission Statement
– Services
– Email Address
Additional Action items:
– Create 3 Taglines for your company
– Create a short description that is a brief summary of your business. The character limit is 155.
– Create a long description that includes keywords for your business along with the services you offer such as real estate listings, brokerage services, real estate investing, etc.
Your profile image is the first thing your fans will remember, aside from the company name in all areas of Facebook – including chat boxes, embedded Facebook badges sidebars, and news feed. This is how your company is being branded.
Due its small dimensions: 160 x 160 pixels, you should select an image that best utilizes the space available. Commonly, it could be either your company logo or your own professionally-taken photo.
Page profile pictures are square and display at 160 x 160 pixels on your Page.
The image file you upload must be at least 180 x 180 pixels.
Make sure your profile photo stands out in the news feed by adding a colored square around your photo or including your business name along with a headshot image.
The cover photo is a large, rectangular image found at the top of your page. Due to its prominence, it is important to give your audience a cover photo with a lasting impression.
On the image description, include a Call to Action and link to your website. This will help drive more traffic to your website and/or social sites.
Remember that Facebook favors cover images with less text, so make use of the image description and comment field accordingly.
Include your CTA as part of the cover photo design.
Cover photos should be:
Note: If you upload images less than these dimensions, it will be stretched to fit the container.
A customized URL, also called a vanity URL is another feature you can customize for branding. It should be the same as your Facebook page name.
For example, the name of my Facebook page is https://www.facebook.com/JenSmithSocial
Admin Panel > Settings > Page Info > Edit Facebook Web Address
You can create Facebook App thumbnails to connect all your branding elements together.
Thumbnail image sizes are 111 x 74 pixels.
For all these graphic requirements, you can ask your designer to do it for you or you can do it yourself using FREE tools like PicMonkey or Canva.
If you have any questions, I’d love to help you answer them. Just leave a comment below.
Want to learn how to use Facebook to get a consistent source of leads online? Sign up for my FREE video series FB Real Estate Pro and get instant access to three free videos!
]]>In this blog post, I will present to you 12 Facebook facts & figures that will prove that Facebook is right for your real estate business:
Based on this data, we can conclude that:
Sources:
Facebook News: September 30, 2013
The Top 20 Valuable Facebook Statistics by Zephoria
2012 Profile of Home Buyers and Sellers via Realtors.org Digital Study
Now, what are you waiting for? Get more leads for your real estate business now by using Facebook!
]]>I often get asked these questions so I thought I’d write a blog post about it.
“I am a real estate agent, should I use my personal profile or create a Facebook page to post about my business?”
Without batting an eyelash, I would say you should use a Facebook Page.
Why should you set up a Facebook Page and not use your personal Facebook profile to get post on your page and get leads if you are a real estate agent?
Let me first define and differentiate the two before I go ahead and answer the big “why”.
As you can see, a Facebook Page can be utilized to get high-quality leads better than your Personal Profile.
Here are 10 more reasons why you should use Facebook page and not your personal profile:
Facebook Fan Pages are indexed by search engines which is important in building your online presence.
You can practically create a website out of your Page using Facebook apps. You can add special Apps that could create beautiful landing pages, add a lead capturing-form and other integrations that you need to make your Facebook Page a lead-generating machine.
Your fans, non-friends and other Pages can tag your brand on their posts. Therefore, creating more visibility.
You can run promos via the Ads Manager by simply posting an Offer on your Page. It may be discount offers or freebies when they respond to your call to action.
In the same manner, you can run contests either by creating custom tabs.
You can assign an admin to manage your Facebook page. You don’t need to give out your personal password to other people. This is more convenient and less risky for you.
If you want to increase your online presence on Facebook, you will need to comment, reply, like and share to other Pages using your Facebook page.
This allows other people to feel your presence by being active, not just being confined to your own page.
As long as your location has a complete street address and is pinned on maps (like Bing Maps, Google Maps or Foursquare), people can check-in to your office location and share it on their own timelines.
You cannot have that if you are using a personal page. This increases interaction between you and your clients.
This is a very powerful tool to learn about your Facebook audience. You can study your fan demographics, know which posts has more engagement and combining these information into improving your page activity. Which will in return get you more leads.
Paid advertising to promote your business can only be done on Facebook Pages and not in your personal profile. You can do some super cool things with Facebook Ads such as advertising to your email database or promoting an open house.
Last but not the least, personal profile page is limited to 5,000 friends. Your Facebook Page can have an infinite number of fans.
Start setting up your Facebook page today if you haven’t yet. For more information about setting up your Facebook page, click here…
If you have any questions, I’d love to help you answer them. Just leave a comment below.
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